Meet the Swag Shop
Swag—“stuff we all get”— is the age-old marketing strategy for building
brand awareness, going back to Coca-Cola in the 1890s, giving away branded merch people love.
The Swag Shop brings that same concept to your loyalty program. Customers can trade tokens for branded merch, digital coupons, or exclusive goodies—all from the app or web portal. It’s a simple, proven way to drive repeat visits and turn customers into brand advocates.
Shoppers love redeeming points for merch they actually want—hello, repeat visits!
Tokens aren’t just numbers—they’re a way to score cool stuff and stay engaged.
Exclusive rewards and branded swag get people talking and sharing your store with friends.
How to Score Rewards
There are plenty of ways for customers to earn loyalty tokens—every interaction counts, making rewards fun and easy to get.
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Sign Up & Start Earning
Tokens just for joining your loyalty program.
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Birthday Bonuses
Celebrate their special day with extra tokens.
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Loyalty Anniversaries
Reward milestones and show your appreciation.
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Visits & Purchases
Tokens for shopping, whether online or in-store.
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Referrals & Reviews
Encourage them to share the love and spread the word.
Turn Tokens into Rewards They’ll Love
Make it simple for customers to use their tokens and get the rewards they want—on their terms.
Trade tokens for your coolest branded merch or exclusive items.
Redeem points for online deals or discounts that keep them coming back.
Grab rewards straight from the store—fast and hassle-free.
Have rewards delivered right to their door for maximum convenience.
How Customers Use the Swag Shop
Turning loyalty tokens into merch, perks, or gifts has never been easier.
Open the Loyal-n-Save app or visit the online Swag Shop.
Check out items by store, category, or token cost—and filter by popularity, newest, or low-to-high token value.
Pick what they want, choose the quantity, and redeem with tokens instantly.
Decide between in-store pickup or having it shipped right to their door.
Confirmation and tracking details are sent via app, email, and SMS.
Extra Perks: Customers can gift items to friends or review their order history anytime.
Automatic Updates Your Customers Will Appreciate
Keep customers in the loop with automatic updates that make it easy to stay on top of rewards, redemptions, and loyalty activity.
Order Alerts
Automated emails, SMS, or push notifications let customers know when their order is received, in progress, ready, or shipped.
Follow-Up & Reviews
A few days after redemption, Klaviyo automatically sends friendly follow-ups asking for a review and encouraging customers to keep earning points for more rewards.
Keep Them Engaged
These automated notifications help drive repeat visits, keep excitement high, and make the loyalty experience seamless.
Ready to Launch Your Swag Shop
Let your customers earn and redeem rewards in a fun, easy way—and see how simple it is to start.
Why Businesses Love the Swag Shop
The Swag Shop brings a whole new level of excitement to your loyalty program. When customers have great rewards to earn and redeem, engagement goes up—and so do repeat visits.
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Boost Brand Awareness
Put your brand front and center with merch customers actually want to wear, use, and share.
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Bring Customers Back More Often
Tokens give shoppers a reason to return, redeem rewards, and keep engaging with your store.
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Drive More Sales
When customers are earning toward something they want, purchases feel even more rewarding.
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Flexible Reward Options
Offer rewards that fit your business—from merch and coupons to shipping or in-store pickup.
Quick Setup, Full Control
Getting your Swag Shop going is easier than you think. Add your merch, tweak the settings, and you’re ready to let customers start redeeming—all from one simple dashboard.
Pop into your dashboard and head over to Loyalty → Swag Shop.
Upload your merch, set token costs, and add descriptions and images—make it look awesome.
Set up categories, tags, and filters so customers can easily find what they want.
Offer shipping, in-store pickup, or both. Your call—whatever makes it easiest for them.
Hit publish, and your items are live in the app and online—simple as that.
Shipping Flexibility
Doorstep delivery or in-store pickup?
Your customers decide, and you stay in control.
- Standard Shipping: Send rewards straight to your customer’s door.
- In-Store Pickup: Let them swing by and grab it—extra foot traffic for your store!
Advanced Options, Your Way
Want a little extra control? You’ve got it. Set limits,
restrictions, and timing so your rewards work exactly how you want.
- Daily Redemption Limits: Keep things smooth and avoid overwhelming demand.
- Per-Purchase Limits: Make sure no one grabs too much at once.
- Age Restrictions: Control who can redeem certain items.
- Expiration Times: Give rewards a little urgency so customers don’t wait too long.
Take Loyalty Anywhere
Customers can earn, track, and redeem rewards on the go with the Loyal‑n‑Save app—available for both Apple and Android devices.
FAQs
Any product or branded merchandise you upload—hats, shirts, accessories, and more—can be available for customers to redeem with their loyalty tokens. Other swag items include coupons.
The products in the Swag Shop can be products from manufacturers or vendors, items that the retailer purchases, or products from store inventory.
If you add products from inventory, make sure you are monitoring both inventories—online and in-store—to keep availability accurate for customers redeeming rewards.
Swag Shop items can be added and managed through the Loyal‑n‑Save Control Center in your merchant account.
Yes! Customers can pick products and send them as gifts directly through the app.
Shoppers browse the Swag Shop on the app or web portal, select what they want, and use tokens to redeem for shipping or in-store pickup.
A Swag Shop is an online rewards store within the Loyal-n-Save platform where customers can redeem the reward tokens they earn through purchases, promotions, or referrals.
Businesses can add exclusive merchandise, special products, coupons, or other rewards that customers can claim using their tokens instead of cash.
The Swag Shop gives customers more ways to use their rewards while encouraging ongoing engagement with the loyalty program.
Setting up a Swag Shop involves using the Loyal-n-Save merchant portal to add rewards that customers can redeem.
Merchants can create items, add descriptions and images, and assign the number of reward tokens required for each item.
Once published, the rewards become visible to customers in the Loyal-n-Save app or online portal.
Yes. Merchants can assign the reward token amount required for each item they add to the Swag Shop.
This allows businesses to offer a range of rewards—from smaller items that require fewer tokens to premium rewards that customers can work toward over time.
Swag Shop items are managed through the Loyal-n-Save merchant portal.
Merchants can update product information, add new rewards, or remove items from the Swag Shop as their offerings change.
Customers can access their rewards and Swag Shop items through the Loyal-n-Save mobile app or website.
Their reward token balance is connected to their loyalty account, allowing them to track earned tokens and redeem available rewards within the platform.
After redeeming tokens for an item in the Swag Shop, fulfillment depends on how the merchant configures the reward.
Some rewards may be shipped directly to the customer, while others may be available for pickup at the participating store.
Of course! Businesses use the Swag Shop to introduce seasonal rewards, promotional merchandise, or limited-time offers.
Rotating rewards can help keep the loyalty program fresh and encourage customers to redeem their tokens more frequently.
Absolutely! Swag Shop rewards are not limited to branded merchandise.
Businesses can offer a variety of rewards, including store products, coupons, promotional bundles, or other special offers that customers can redeem using their reward tokens.
The Swag Shop is part of the Loyal-n-Save loyalty platform and is managed through the merchant portal.
Merchants use the platform’s built-in tools to upload rewards, manage redemption values, and control available items.
The Swag Shop encourages customers to earn and redeem reward tokens by offering exclusive items and incentives.
When customers have clear rewards to work toward, they are more likely to return, make repeat purchases, and stay engaged with the loyalty program.
Learn More with FTx Academy
FTx Academy is your go-to for all things Loyal‑n‑Save. Check out the Swag Shop course to set up rewards, manage merch, and give customers an easy way to redeem tokens— turning shoppers into regulars.
Discover the Platform
Walk through Swag Shop setup and get a feel for all the other Loyal‑n‑Save tools—easy, step by step.
Boost Engagement
Learn fun ways to keep customers coming back, excited about rewards, and loving what you offer.
Supercharge Your Loyalty Program
Pick up practical tips for token redemption, gifting, and promotions so every reward really hits the mark.