Feeling overwhelmed by underperforming loyalty campaigns? The FTx Concierge Service makes it easy to unlock the full power of your tools so you can focus on growing your business.
Why settle for average when you can have the premium treatment? FTx Concierge Service offers a true white-glove experience, simplifying loyalty management with a personalized, high-touch approach. We don’t just dig into your loyalty tools – we uncover hidden growth opportunities and craft strategies tailored to your unique business goals. Whether you want to roll up your sleeves during one-on-one training sessions or prefer to leave the details in the hands of our experts, FTx Concierge Service delivers what you need, how you need it. From strategy to execution, our team makes loyalty management effortless, smart, and stress-free.
We dig deep into your loyalty program to uncover hidden opportunities and identify what’s holding you back. Our detailed audit sheds light on underused features and untapped growth potential. With this clarity, we develop a customized plan to optimize your setup and drive meaningful results for your business.
Master your loyalty tools with ease and confidence. Join one-on-one, personalized sessions for hands-on guidance, build your expertise, and unlock every feature’s potential. Prefer a fully managed solution? We’ve got you covered, seamlessly handling campaigns and setups to bring your vision to life.
Don’t have the time to manage campaigns yourself? No problem! Our team takes care of everything – from strategizing and designing campaigns to implementing them seamlessly. Whether it’s engaging digital coupons, automated marketing, or creative loyalty-building strategies, we’ll handle the heavy lifting while you focus on running your business.
Your success doesn’t stop at launch. With continuous monitoring and regular updates, we refine your programs to keep them performing at their peak. Our detailed reports provide valuable insights, so you’re always in the loop on what’s working and what can improve.
Managing a loyalty program shouldn’t feel like a chore. Without the right approach, turning new customers into lifelong fans can feel like an impossible task – but it doesn’t have to.
Your tools come packed with potential, but without proper guidance, it’s easy to miss out on the features that could drive stronger engagement and returns.
You’ve put time into campaigns – but the impact just isn’t there. Maybe they’re not hitting home with your audience or lack the strategy to succeed.
Between running your business and managing daily tasks, who has time to oversee a loyalty program on top of everything else?
Customers sign up, but then disappear? This is a common, yet frustrating issue, often due to missed communication or lack of ongoing engagement.
Winging it won’t cut it. A well-crafted plan gives you clarity, direction, and purpose, ensuring every move you make drives real results and sets you up for long-term success.
FTx Concierge Service removes the pain points and gives you the tools, skills, and support to succeed. Whether you want personalized coaching to master your system or a team to handle it all for you, we’ve got you covered. From crafting strategies to delivering results, we’ll ensure your loyalty program aligns perfectly with your vision.
We’ve made it simpler than ever to achieve your goals. Our tailored approach ensures every step feels easy and stress-free.
Tell us what you’re aiming for and the challenges you’re facing – we’re all ears!
We’ll dig into your account performance, uncover hidden opportunities, and identify areas for growth.
Work one-on-one with an expert to craft a plan tailored to your business or hand it over to us for a full-service solution.
Launch optimized campaigns with step-by-step guidance or sit back as our team gets everything up and running for you.
We keep a watchful eye on your campaigns, fine-tuning strategies to keep results rolling in.
We’ve packed everything you need into one seamless service to make loyalty management effortless and effective.
From brainstorming ideas to crafting a solid game plan, we’ll create campaigns that captivate your customers and deliver real results.
Grab their attention with eye-catching digital coupons designed to drive traffic and boost sales.
Add value to your program with a custom Swag Shop that’s easy to manage and keeps customers coming back.
Add exciting, competitive elements like raffles, team challenges, and rewards to spark friendly rivalry and make building customer loyalty fun and engaging.
Reach your audience wherever they are with perfectly timed, automated communications that hit the right note every time.
Motivate your team with a program that rewards performance and encourages loyalty promotion from the inside out.
Keep your loyalty program on point with data-driven insights and fine-tuned adjustments for continuous growth.
We’re more than just a service – we’re your partner in loyalty success.
Work with experienced specialists who craft loyalty solutions designed to meet your unique needs.
Whether you prefer hands-on guidance or a fully managed service, our customizable options have you covered.
We focus on aligning every service to match your business objectives, so your loyalty program always delivers value.
From single stores to multi-location operations, we cater to businesses big and small with ease.
Enjoy proactive campaign updates and ongoing optimizations to keep your loyalty program fresh and impactful.
You can purchase training hours that work on your terms. Use them however you need – whether it’s for hands-on training, dedicated support, or tapping into our concierge service.
Includes up to 1 hour of expert analysis to uncover quick wins and fix underperforming features.
Starting at
Includes 4 hours of focused time auditing your account and enabling underused tools that drive ROI.
Includes 10 hours of hands-on optimization, customer segmentation strategies, and in-depth performance tuning.
Personalized support, advanced feature configuration, campaign planning, and strategic consulting.
Call for a custom quote
For just $175, you get a one-hour session designed to help you achieve long-term success. Retailers can pre-purchase hours, allowing them to receive training, dedicated support, or our concierge service.
Yes! Our pricing bundles are designed to be flexible and cater to the needs of businesses of all sizes. Here’s what we offer:
These bundles ensure you have the support you need, whether you’re running a small shop or managing multiple locations.
We use detailed reports to track the results of your campaign and measure its impact. By analyzing metrics like engagement rates, sales performance, and customer interactions both before and after the campaign, we gain a clear understanding of its effectiveness.
If all campaign requirement fields are addressed, your campaign will typically be created the same day or within a few days.
With our full-service option, we make the process as effortless for you as possible.
All we need are your goals and a few specifics to tailor the campaigns to your preferences. For example, we’ll ask you to confirm reward types, discounts, and featured items.
Yes, absolutely!
Retailers have the flexibility to switch between self-managed and FTx-managed options whenever it suits their changing needs. Whether you prefer hands-on control or want our team to handle the details, you can adjust your choice at any time.
No, you don’t need to use other FTx tools to take advantage of the FTx Concierge Service. However, integrating additional FTx solutions can amplify the benefits for your business.
For example, if you’re using Loyal-n-Save alongside FTx Commerce, we can seamlessly connect your in-store and online shopping experiences.
This integration increases opportunities for sales while enhancing customer convenience, creating a smoother and more engaging experience for your customers.
It works with both!
Twilio handles basic automation needs, making it a great solution for straightforward SMS campaigns. Klaviyo, on the other hand, offers more advanced flows and deeper marketing capabilities.
The best part? Our team fully manages Klaviyo for you. From setup to execution, we create all the necessary flows and ensure everything is optimized for boosting your ROI and customer retention.
All you need to do is monitor the results and watch how it strengthens your connection with your customers.
This service isn’t just for large retailers – it’s designed for businesses of all sizes, including small and local ones.
Whether you’re managing a single location or operating a larger chain, our flexible solutions adapt to your unique needs.
Loyal-n-Save is a versatile loyalty platform built to support a wide range of retail industries, including convenience stores, tobacco and vape shops, liquor stores, grocery stores, and other specialty retailers. Whether you run a single shop or manage multiple locations, the platform is designed to fit right into how you do business.
Fill out the form and let us analyze your loyalty performance. We'll deliver insights and recommendations designed to boost your revenue per customer.
Enroll customers in your loyalty program and watch ROI climb with every transaction.
The Altria Group Distribution Company (AGDC) has rolled out their Digital Trade Program for 2025, and Loyal-n-Save can help you meet their new requirements to earn extra cash back each month and gain access to tier 3 promo discounts for your customers. Our loyalty specialists are here to assist tobacco and convenience retailers in qualifying for all 3 tiers of Altria's DTP. Interested in learning more or getting started?
