Put Your Loyalty Program to Work for You
Take the headache out of loyalty management with hands-on support from industry experts.
Feeling overwhelmed by underperforming loyalty campaigns? The FTx Concierge Service makes it easy to unlock the full power of your tools so you can focus on growing your business.
Meet FTx Concierge Service: Your Loyalty Strategy Reinvented
Why settle for average when you can have the premium treatment? FTx Concierge Service offers a true white-glove experience, simplifying loyalty management with a personalized, high-touch approach. We don’t just dig into your loyalty tools – we uncover hidden growth opportunities and craft strategies tailored to your unique business goals.
Whether you want to roll up your sleeves during one-on-one training sessions or prefer to leave the details in the hands of our experts, FTx Concierge Service delivers what you need, how you need it. From strategy to execution, our team makes loyalty management effortless, smart, and stress-free.
Next-Level Support at a Glance
Loyalty Account Audit
We dig deep into your loyalty program to uncover hidden opportunities and identify what’s holding you back. Our detailed audit sheds light on underused features and untapped growth potential. With this clarity, we develop a customized plan to optimize your setup and drive meaningful results for your business.
Hands-On, One-on-One Training
Master your loyalty tools with ease and confidence. Join one-on-one, personalized sessions for hands-on guidance, build your expertise, and unlock every feature’s potential. Prefer a fully managed solution? We’ve got you covered, seamlessly handling campaigns and setups to bring your vision to life.
Full-Service Campaign Setup & Management
Don’t have the time to manage campaigns yourself? No problem! Our team takes care of everything – from strategizing and designing campaigns to implementing them seamlessly. Whether it’s engaging digital coupons, automated marketing, or creative loyalty-building strategies, we’ll handle the heavy lifting while you focus on running your business.
Ongoing Optimization & Reporting
Your success doesn’t stop at launch. With continuous monitoring and regular updates, we refine your programs to keep them performing at their peak. Our detailed reports provide valuable insights, so you’re always in the loop on what’s working and what can improve.
Why You Need This Service
Managing a loyalty program shouldn’t feel like a chore. Without the right approach, turning new
customers into lifelong fans can feel like an impossible task – but it doesn’t have to.
Common Challenges
How FTx Concierge Service Makes Loyalty Easy
FTx Concierge Service removes the pain points and gives you the tools, skills, and support to succeed. Whether you want personalized coaching to master your system or a team to handle it all for you, we’ve got you covered. From crafting strategies to delivering results, we’ll ensure your loyalty program aligns perfectly with your vision.
How the Process Works
We’ve made it simpler than ever to achieve your goals. Our tailored approach ensures
every step feels easy and stress-free.
Here’s how it works:
See What’s Included to Drive Results
We’ve packed everything you need into one seamless service to
make loyalty management effortless and effective.
Here’s exactly what FTx Concierge Service brings to the table:
Campaign Creation & Strategy
From brainstorming ideas to crafting a solid game plan, we’ll create campaigns that captivate your customers and deliver real results.
Digital Coupon Setup
Grab their attention with eye-catching digital coupons designed to drive traffic and boost sales.
Swag Shop Setup & Management
Add value to your program with a custom Swag Shop that’s easy to manage and keeps customers coming back.
Team Builder & Raffle Setup
Add exciting, competitive elements like raffles, team challenges, and rewards to spark friendly rivalry and make building customer loyalty fun and engaging.
Klaviyo Email, SMS, & Push Notification Automation
Reach your audience wherever they are with perfectly timed, automated communications that hit the right note every time.
EIP (Employee Incentive Program)
Motivate your team with a program that rewards performance and encourages loyalty promotion from the inside out.
Performance Tracking & Adjustments
Keep your loyalty program on point with data-driven insights and fine-tuned adjustments for continuous growth.
Why You Can Depend on FTx Concierge Service
We’re more than just a service – we’re your partner in loyalty success.
Here’s why retailers choose us to transform their customer engagement strategies:
Pricing
You can purchase training hours that work on your terms. Use them however you need – whether
it’s for hands-on training, dedicated support, or tapping into our concierge service.
Pricing Bundles
LNS Concierge Essentials Audit
Includes up to 1 hour of expert analysis to uncover quick wins and fix underperforming features.
Starting at
$175/mo.
LNS Concierge Performance Boost
Includes 4 hours of focused time auditing your account and enabling underused tools that drive ROI.
Starting at
$600/mo.
LNS Concierge Elite Optimization
Includes 10 hours of hands-on optimization, customer segmentation strategies, and in-depth performance tuning.
Starting at
$1,400/mo.
LNS Concierge White Glove
Personalized support, advanced feature configuration, campaign planning, and strategic consulting.
Call for a custom quote
FAQs
For just $175, you get a one-hour session designed to help you achieve long-term success. Retailers can pre-purchase hours, allowing them to receive training, dedicated support, or our concierge service.
Yes! Our pricing bundles are designed to be flexible and cater to the needs of businesses of all sizes. Here’s what we offer:
- 4 hours for $600
- 10 hours for $1,400
These bundles ensure you have the support you need, whether you’re running a small shop or managing multiple locations.
We use detailed reports to track the results of your campaign and measure its impact. By analyzing metrics like engagement rates, sales performance, and customer interactions both before and after the campaign, we gain a clear understanding of its effectiveness.
If all campaign requirement fields are addressed, your campaign will typically be created the same day or within a few days.
With our full-service option, we make the process as effortless for you as possible.
All we need are your goals and a few specifics to tailor the campaigns to your preferences. For example, we’ll ask you to confirm reward types, discounts, and featured items.
Yes, absolutely!
Retailers have the flexibility to switch between self-managed and FTx-managed options whenever it suits their changing needs. Whether you prefer hands-on control or want our team to handle the details, you can adjust your choice at any time.
No, you don’t need to use other FTx tools to take advantage of the FTx Concierge Service. However, integrating additional FTx solutions can amplify the benefits for your business.
For example, if you’re using Loyal-n-Save alongside FTx Commerce, we can seamlessly connect your in-store and online shopping experiences.
This integration increases opportunities for sales while enhancing customer convenience, creating a smoother and more engaging experience for your customers.
It works with both!
Twilio handles basic automation needs, making it a great solution for straightforward SMS campaigns. Klaviyo, on the other hand, offers more advanced flows and deeper marketing capabilities.
The best part? Our team fully manages Klaviyo for you. From setup to execution, we create all the necessary flows and ensure everything is optimized for boosting your ROI and customer retention.
All you need to do is monitor the results and watch how it strengthens your connection with your customers.
This service isn’t just for large retailers – it’s designed for businesses of all sizes, including small and local ones.
Whether you’re managing a single location or operating a larger chain, our flexible solutions adapt to your unique needs.
Loyal-n-Save is a versatile loyalty platform built to support a wide range of retail industries, including convenience stores, tobacco and vape shops, liquor stores, grocery stores, and other specialty retailers. Whether you run a single shop or manage multiple locations, the platform is designed to fit right into how you do business.